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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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DJ Copeland

February 11, 2026

5  out of  5
rating by DJ Copeland
"Once again, another phenomenal job by the staff at Dakota Andrews SF. My car got vandalized and broken into a few months ago and from day 1 James Stepp and Natalie Merante were with me at every step. The ball was dropped on the dealership side and a bit in the claims department but the staff at Dakota Andrews SF corrected everyone's mistake and kept communication, and transparency with me the entire time. They were even able to get me back in my car earlier than scheduled which was the best part in the entire process. God bless James, Natalie, and everyone on staff there."
We responded:
"I'm glad James and Natalie were able to help make things right when the ball was dropped. We always strive for transparency and keeping you up to date as much as possible on our end of things. They are both a huge asset to the team and we really appreciate you sharing your experience!"
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Tom D

February 4, 2026

5  out of  5
rating by Tom D
"As I went online to explore my options, I quickly got hit by many robot calls. Then a nice lady named Jacqii called and left a human message. I don't like robots. I returned her call and was so impressed with her thoroughness , kindness and patience with me ; trust me when I say that it's not easy to be patient with me. Thanks"
We responded:
"Thanks for the 5 star review!"
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bernard honore

January 23, 2026

5  out of  5
rating by bernard honore
"Added a vehicle,State Farm beat their competitors mothly rate with the same coverage. Later this year I'm adding 2 more cars & my motorcycle. And next year my house."
We responded:
"I'm glad we were able to get you a better rate on your car insurance. Adding those additional cars and home will add a multicar and multiline discount that will help our even more! Thank you for your business!"
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Mia Campbell

January 23, 2026

5  out of  5
rating by Mia Campbell
"The staff that works here are very friendly and they are willing to help you in every way especially Natalie and Olivia who I work with often.I have been with State Farm for quite some time and I highly recommend the Dakota Andrew’s office for all your needs"
We responded:
"Thanks for the 5-star review, Mia! We really appreciate your business and enjoy having you as a customer. Don't forget about our referral program :) "
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Chad Malloy

January 18, 2026

5  out of  5
rating by Chad Malloy
"I have to give credit where credit is due. The team here at Dakota Andrews agency is top notch. I recently had the pleasure of working with James and Natalie. Couldn’t have asked for better service and a more pleasurable experience. My schedule is very hectic, they were very understanding and worked with me fully to get my transaction done. I will recommend their services to anyone looking for insurance. You guys are definitely exceptional at customer service with a small town feel."
We responded:
"Thank you so much for the kind words! We’re really glad James and Natalie could make things easy for you, especially with your busy schedule. We treat everyone like family, and it means a lot to hear that small-town feel came through. We’re always here whenever you need us, and we appreciate you recommending us to your friends and neighbors!"
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Adilia Blandon

January 16, 2026

5  out of  5
rating by Adilia Blandon
"Excellent service! 100% recommended"
We responded:
"I'm glad to hear you received excellent service. That's always what we strive for. Looking forward to serving you!"
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Dwight Dudley

January 16, 2026

5  out of  5
rating by Dwight Dudley
"To be honest, they just care. They understand and they are ALWAYS there for you. Natalie, amazing a true angel. Thank you guys."
We responded:
"Thanks for taking the time to share this, Dwight. We really appreciate you and are grateful for your business!"
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Sultanna McCormick

January 14, 2026

5  out of  5
rating by Sultanna McCormick
"The quality of service I have received has been exceptional. My questions are always answered, and my needs are met promptly. It truly feels good to know that people like James and Natalie are looking out for me and my best interests. I am very confident and pleased with my decision to do business with this office."
We responded:
"Thank you so much, Sultanna! We really appreciate you taking the time to share this. James and Natalie will be thrilled to hear your kind words. We’re grateful to have you and we’re always here if you need anything! "
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Monique Darden

January 12, 2026

5  out of  5
rating by Monique Darden
"Natalie is amazing, she has been assisting me since I have been with State Farm, if I have any questions about my insurance etc she has always given me the option/ advice. I have been with you guys going on 4yrs now.. I would strongly recommend people the Agency and to Natalie"
We responded:
"Monique, thank you so much for the 5 star review. We have really enjoyed having you as a customer for the last 4 years and appreciate your business. Natalie is awesome and we will pass along your praise to her. Looking forward to having you for years to come. Don’t forget about our referral program 🙂 "
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Jeremy 69

January 8, 2026

5  out of  5
rating by Jeremy 69
"The experience I had with this company was absolutely fantastic! I have been searching for an insurance company that could offer me car insurance cheaper for me and my son who would be a first time driver than I was looking to pay at Geico which was absolutely ridiculous and I wouldn’t of been able to afford. Mrs. Natalie went above and beyond to assist me. No other agency has done that for me. She was super nice, helpful and supportive to my situation. I doubted anyone could help me after years of trying to find something and was just feeling defeated while Geico continued to rob me. The rate she came with left me in shock and had me overjoyed. Thank you Natalie, you’re amazing!"
We responded:
"Thanks so much for the awesome review! We're really happy to hear that Natalie was able to help find you something more affordable for you and your son. We'll definitely pass your kind words on to Natalie! Thanks again for choosing us!"
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Jalex Fam Funny Stories and Advice

December 30, 2025

4  out of  5
rating by Jalex Fam Funny Stories and Advice
"Mable helped so much with me getting renters insurance and was very kind and patient with me and my mother."
We responded:
"Thank you for your kind review! We're happy to hear that you and your mother had a positive experience during the renters insurance process. We do want to note that we don't have a team member named Mable, so there may have been a small mix-up. If your experience was a 5-star one, we'd truly appreciate you updating your rating -- it helps us a ton! Thanks again for trusting us. "
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Myah P

December 22, 2025

5  out of  5
rating by Myah P
"Olivia was so helpful & time efficient in assisting me! She definitely got me the best possible policy. Her professionalism and kindness made me THAT much more comfortable with choosing StateFarm for my insurance needs :)"
We responded:
"Thanks for the awesome review! We're super happy Olivia could help you out quickly and made things easy and comfortable for you. Glad to have you with our agency and looking forward to working with you!"
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Sultana Zaman

December 19, 2025

5  out of  5
rating by Sultana Zaman
"I just transferred my policy to Dakota Andrews's agency because of a lot of issues with the other agency. I felt the difference when I talked to Natalie for the first time. She made me feel comfortable to share all my issues. She is an amazing personality with skills and professionalism. She already started taking care of my issues. Olivia she is also a nice person when she texted me back with her kind words. I feel like I chose the right agency of State Farm. Thank you Natalie for your assistance! Love to be with you guys!"
We responded:
"Thank you for sharing your experience! We're happy to hear that Natalie & Olivia have been helpful and made you feel comfortable. it means a lot that you feel good about choosing our agency. We're here for you anytime you need us and appreciate you trusting us with your policies! "
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paul young

December 17, 2025

5  out of  5
rating by paul young
"I spoke with Maddie and she was so helpful and knowledgeable. I made a switch in my automobile policy from my existing company to State Farm. I can honestly tell you it’s because of Maddie. I would highly recommend this State Farm office for your automobile policy. When my homeowners insurance comes up for renewal, I will make a switch and bundle the policy with State Farm."
We responded:
"Thanks so much for the awesome feedback! We’re really glad Maddie could help you out and make the switch to State Farm an easy choice. When it’s time to renew your homeowners insurance, just let us know—we’d love to help you bundle everything together. "
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Sarah Kuykendall

December 3, 2025

5  out of  5
rating by Sarah Kuykendall
"Awesome experience working with this insurance."
We responded:
"Thanks for sharing your awesome experience! We really appreciate it!"
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Janette Johnson

November 25, 2025

5  out of  5
rating by Janette Johnson
"Natalie and James are the BEST. I am glad that I switched my insurance to State Farm!"
We responded:
"Natalie and James sure are the best! Thanks for your business!"
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shemeka carter

November 20, 2025

5  out of  5
rating by shemeka carter
"Please see Olivia for all of your insurance needs. She’s top tier 🤞🏾"
We responded:
"Thanks Shemeka, we're all about top tier service! We really appreciate your business!"
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Katlyn Branham

November 14, 2025

5  out of  5
rating by Katlyn Branham
"great costumer service, great pricing"
We responded:
"Thank you for trusting us with your insurance needs! We're glad we were able to get you a better rate as well!"
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Paul Bethel

November 13, 2025

5  out of  5
rating by Paul Bethel
"Olivia was full of surprises and a wonderful person to offer me a better chance at driving my car at a cheaper rate of insurance. Olivia offered me the best bang for my bucks. Friendly, full of energy and excellent in offering advice that would benefit me the most."
We responded:
"Thanks so much for the awesome review! I’m so happy to hear Olivia helped you get a better insurance deal and gave you great advice. She’s definitely full of energy and always ready to find the best options. We really appreciate your kind words and can’t wait to help you out again!"
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Shaneese Mckoy

November 10, 2025

5  out of  5
rating by Shaneese Mckoy
"5 out of 5 "Quick, efficient and affordable. I was scared to shop around and Olivia made the transition effortless! Highly recommend!""
We responded:
"Thanks for the 5 star review Shaneese! I'm glad Olivia was able to make the transition so easy for you. We appreciate your business!"
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Weston Sapusek

November 3, 2025

5  out of  5
rating by Weston Sapusek
"They were very helpful with the process of switching insurance"
We responded:
"Thanks for trusting us with your auto and home insurance!"
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Latoya Barron

October 31, 2025

5  out of  5
rating by Latoya Barron
"I called for some insurance. Olivia was so nice very helpful. She answered all my questions. Her professionalism is A+."
We responded:
"We're glad to hear Olivia was helpful and was able to help answer all of your questions! Thank you for your business!"
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Derrick Copeland

October 22, 2025

5  out of  5
rating by Derrick Copeland
"I've been with this State Farm for a while, working with James Stepp. James has displayed elite communication paired with great knowledge and disclosing valuable information that's made my experience with Dakota Andrew's State Farm an amazing experience."
We responded:
"Thanks for the great review! I'm happy to hear that James has made your experience with our office amazing. We always strive to provide top notch service. We appreciate you trusting us with your auto and home insurance. "
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Rick Dodd

October 9, 2025

5  out of  5
rating by Rick Dodd
"The team is always helpful and informative. I’ve had my insurance with them for years."
We responded:
"Thanks for letting us take care of your auto, home and rental insurance! We really appreciate your continued business!"
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Aniya Tucker

October 9, 2025

5  out of  5
rating by Aniya Tucker
"Olivia I love her so much she save 100.00 on car insurance"
We responded:
"We are so glad to be able to save you $100 on your car insurance! That's an incredible savings! "