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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tom D

February 19, 2025

5  out of  5
rating by Tom D
"As I went online to explore my options, I quickly got hit by many robot calls. Then a nice lady named Jacqii called and left a human message. I don't like robots. I returned her call and was so impressed with her thoroughness , kindness and patience with me ; trust me when I say that it's not easy to be patient with me. Thanks"
We responded:
"Thanks for the 5 star review!"
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Tracy Brown

February 5, 2025

5  out of  5
rating by Tracy Brown
"Very professional, prompt and thorough. Highly recommend. State Farm's rates are also very competitive."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. We strive to provide professional and thorough service, and it's great to know that you found our rates competitive as well. Your recommendation means a lot to us! If you ever need assistance in the future, don't hesitate to reach out."
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Hayley Wolfington

January 24, 2025

5  out of  5
rating by Hayley Wolfington
"James consistently provides valuable assistance and takes the time to thoroughly address any questions I may have. He demonstrates a high level of knowledge, thoroughness, and patience throughout the entire process. If you are seeking a straightforward and positive experience, this is the ideal place, and James is the person to assist you. I highly recommend this office!"
We responded:
"Hayley, thank you so much for the great review! We're glad to hear about your 5 star experience that James provided and look forward to working with you!"
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Suzanne Lovings

January 23, 2025

5  out of  5
rating by Suzanne Lovings
"Dakota is the best!! He returned my call within minutes, brought the claims agent in the phone. As soon as I called enterprise they had all of my info and said I can pick up my rental today!"
We responded:
"Thanks Suzanne!! I’m glad your claim experience has been smooth! I really appreciate your business!"
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Faye Smith

January 23, 2025

5  out of  5
rating by Faye Smith
"I really enjoyed speaking with Jacqi. She was very pleasant and helpful. She explained my coverage thoroughly. I'm very pleased with this Company and looking forward to doing business with them."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Jacqi. She truly values providing thorough and helpful assistance to our clients. We appreciate your trust in our company and look forward to serving you in the future!"
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Delilisah Artis

January 23, 2025

5  out of  5
rating by Delilisah Artis
"Jacqi is amazing! Very responsive! Great customer service!"
We responded:
"I’m glad you had a great experience with Jacqi! "
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Yvonne

January 16, 2025

5  out of  5
rating by Yvonne
"I have experienced wonderful,fast and accurate service from Natalie as well as James. They are always delightful and handle all of my needs quickly. Regardless of what my questions are they are always quick to answer my questions. I highly recommend this office for all of your insurance needs."
We responded:
"Yvonne, we’re so glad to hear about your positive experience! Thanks for your 5 star review!"
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Zaria Perry

January 10, 2025

5  out of  5
rating by Zaria Perry
"The best customer service ever. I have renters and now full coverage car insurance with the help of Jacqi for both. She has been the sweetest ever and customer service is A1 . She didnt rush me when I wasn’t ready she waited and when i was ready and reached out she was available each time . I can never thank her enough for her hard work."
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Jacqi provided you with exceptional service and made the process smooth and stress-free. Our goal is to ensure you feel supported every step of the way, and it’s wonderful to know Jacqi was there for you when you needed her. We truly appreciate your trust in us for your renters and car insurance needs. If you ever have any questions or need assistance in the future, we’re just a call away!"
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Darlene Roe

January 2, 2025

5  out of  5
rating by Darlene Roe
"I can’t say enough amazing things about this company!! The level of commitment to first class customer service bar none surpasses any in the industry!! If you’re looking for great rates and even better customer satisfaction/service Dakota Andrews is your spot!!"
We responded:
"Thank you so much, Darlene! We pride ourselves on providing the best customer service so we really appreciate you letting us know how happy you are! We appreciate you!"
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Luis Soto santiago

December 27, 2024

5  out of  5
rating by Luis Soto santiago
"I’m just wanna say thank you to Olivia very professional her job. I like the way she’s treating me and I wish you the best and happy new year for you and for the new family of State Farm that I just chose. God bless Auria from Luis Soto Santiago PR."
We responded:
"Thank you for your business Luis! We really appreciate you!"
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Ethan Garris

December 23, 2024

5  out of  5
rating by Ethan Garris
"Jacqi is a great insurance agent and she helped save me nearly half of what I was spending for auto and home insurance through Allstate, would definitely recommend State Farm insurance as well as working directly with Jacqi for any insurance needs."
We responded:
"We’re glad Jacqi was able to help save you money! Thanks for trusting our office for your insurance needs!"
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Tad Furrow

October 8, 2024

1  out of  5
rating by Tad Furrow
"Absolutely the worst customer service I have ever had. They made a mistake by dropping they wrong car from my policy, creating a lapse in coverage that they would not resolve. Would not return phone calls. Finally answered after I called 30+ times and then hung up on me. DO NOT use this agent. 2ND EDIT" Dakota responded again. None of my review was inaccurate. Look at his response, he admits SF made a mistake. Do you see an apology for any mistake they made anywhere? At least one of those mistakes will cost me a fine. His website indicates his office has a combined experience of 25 years - based on online comments about staff I would estimate 4/5 staff - so very roughly about 5 years average. His agency also was only started about one year before COVID. This makes sense. A very young staff used to dealing with customers in an impersonal way - a number versus a client - once a mistake is made they don't know how to handle it unless it fits into their system. Dakota, I really do hope you succeed - as a business owner I love the entrepreneurial spirit - but think long and hard about your decisions - maybe back to your first job when you were taught how to treat customers. EDIT: Dakota Andrews responded to this review, indicating they advised me to pay insurance before the policies were combined. This is incorrect. I was SPECIFICALLY advised on two occasions to wait to pay the bill until they were combined. This was specifically from Olivia's directions - Dakota's wife. You can now add lying to the list of unprofessional acts this agency has committed. Additionally they DID NOT notify me of their mistake in dropping the wrong vehicle - it was only discovered AFTER State Farm informed the NC DMV that I had a lapse - due to SF's mistake - and I received a letter from the NC DMV with a fine. Additionally I did not yell at Dakota on the phone - he raised his voice and then hung up - it was obvious he did not want to deal with a mistake made by State Farm. As a business owner for over 25 years this was the most unprofessional interaction I have encountered. Dakota - the way you treat customers must be due to your youth and inexperience - a word of advice - its not the mistakes you make - its how you try to resolve them that matters - and you failed miserably in this case."
We responded:
"Tad, unfortunately our corporate office made a human error and removed the wrong vehicle, which our office caught and made you aware of and had it corrected for you. You were also advised that the lapse on that specific vehicle would be corrected on our end, and it was. During this processing time you were made aware on multiple occasions that if a payment wasn't made by the cancellation date that you WOULD incur a lapse and have to pay the fine. You advised us that you were not paying anything until everything was resolved. We tried to advise against this again but you chose to wait to pay.  When you called back to back today we texted you letting you know that we were all on the other line but if you'd leave a voicemail we would call you back ASAP, you continued to call repeatedly while my team and I were still on the phone helping other customers. When we were able to answer you immediately started yelling and speaking over me, at which point I did have to take control of the conversation and advised you to choose another office that could better serve you and attend to your needs.  I would like to clarify that some of the statements in your edited review about myself and my office are inaccurate. In the future, when asked to leave a voicemail via text, it’s best to do so as it helps us manage all customer requests efficiently. As a business owner, I hope you understand that we cannot address every inquiry at once. We expect for our customers to treat us with the same mutual kindness and respect that we do for them. I’m sorry that you feel as if expecting that is unprofessional. Best wishes to you in the future"
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Gabriella Audrey Schecher

September 24, 2024

5  out of  5
rating by Gabriella Audrey Schecher
"Olivia, Jacqi and Dakota have helped me many times throughout the process of purchasing home owners policies and umbrella policies. Amazing team with a great response time, would recommend anytime!"
We responded:
"Thank you so much for the great review! We enjoy working with you and really appreciate the praise!"
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Anna Scholz

August 23, 2024

5  out of  5
rating by Anna Scholz
"Jacqi was excellent!! Was very helpful and made my experience very easy and comfortable!!"
We responded:
"We appreciate your business, Anna!"
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vanessa best

July 24, 2024

1  out of  5
rating by vanessa best
"After talking to the agent several times, Jacqi insured me that l was coverage and everything went through with no problem, then three weeks later got a phone call from her saying the company has drop three cars from full coverage to liability, two out of the three cars is new. This lady text and called me for months to get insurance with this company. I should have trusted my quilt and keep what l had. I was at work when l received this news, then in a flight and fight mode to get these new cars with full coverage. Never again with this company 😒. Please don't trust them!!!"
We responded:
"Thank you for sharing your feedback. We take all reviews seriously and strive to ensure every customer has a positive experience with our team. When writing auto policies, it is crucial for us to have all necessary information to ensure that coverages and rates are accurately provided. We do our best to underwrite on the front end, however we do not always get to see all information on the front end and rely on accurate information including past violations and accidents during the quoting process. We understand your frustration regarding the removal of your coverage’s and apologize for any inconvenience this has caused. Jacqi reached out to you as soon as we received notice so we could develop a plan prior to the effective date of the coverage’s being removed. Please feel free to reach out directly to our office for further assistance. "
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Mady Calloway

July 2, 2024

5  out of  5
rating by Mady Calloway
"Jacqi was incredibly helpful. She made the whole process easy. I will recommend her to all my friends!"
We responded:
"We're glad to have you as part of the State Farm family! We always appreciate recommendations!"
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Ryan Negron

June 13, 2024

5  out of  5
rating by Ryan Negron
"Jaqcqi was the best and very helpful thanks"
We responded:
"We appreciate the 5 star review! Thanks for your business!"
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Nisha

May 1, 2024

5  out of  5
rating by Nisha
"I would like to thank Jacqi for her awesome customer. I was with another insurance when she initially came to me. 2 months later I changed my mind and switched insurances because of her awesome customer service. Thanks for everything!"
We responded:
"Nisha, I'm so glad to hear you had a great experience with Jacqi! We look forward to serving you!"
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Sandra Garcia

April 22, 2024

5  out of  5
rating by Sandra Garcia
"James was very helpful & made the process super easy. Definitely recommend. Thank you James."
We responded:
"I’m glad we were able to make the process easy for you! We’re glad to have you with our office!"
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Khar Diop

April 18, 2024

5  out of  5
rating by Khar Diop
"I was very pleased with the help I received was outstanding!"
We responded:
"Thanks for the 5 star review! I’m glad to hear you had an outstanding experience!"
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Sarah Henry

April 16, 2024

5  out of  5
rating by Sarah Henry
"Jacqi was incredibly easy to work with and a pleasure to have assist me in getting enrolled in my new policy! 😊"
We responded:
"Thanks for the 5 star review, Sarah! We really appreciate your business!"
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Carmen Smith

March 26, 2024

5  out of  5
rating by Carmen Smith
"Thank you Olivia for outstanding customer service. I was able to get affordable car insurance at a lesser rate than I have been previously paying for. Thanks for breaking down and explaining the options to me. I will definitely refer State Farm to others."
We responded:
"Carmen, thanks for sharing your positive experience with Olivia! We're delighted to hear that she was able to find great rates and explain your coverage's as well as provide outstanding customer service! Thank you for choosing us!"
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BRUCE LEE !

February 20, 2024

5  out of  5
rating by BRUCE LEE !
"Great help"
We responded:
"Thanks for the 5 star review!"
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Eric Turner

February 9, 2024

5  out of  5
rating by Eric Turner
"Jaqui was nothing but amazing great customer service"
We responded:
"Thanks for the 5 star review!"
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Tavaris Medley

February 1, 2024

5  out of  5
rating by Tavaris Medley
"They gave me the best quote for my rental insurance and life insurance I will definitely recommend them to anyone and the customer service was good"
We responded:
"I'm glad we got your renter's and life insurance taken care of! We appreciate your business!"