State Farm® Insurance Agent Dakota Andrews

"Absolutely the worst customer service I have ever had. They made a mistake by dropping they wrong car from my policy, creating a lapse in coverage that they would not resolve. Would not return phone calls. Finally answered after I called 30+ times and then hung up on me. DO NOT use this agent. 2ND EDIT" Dakota responded again. None of my review was inaccurate. Look at his response, he admits SF made a mistake. Do you see an apology for any mistake they made anywhere? At least one of those mistakes will cost me a fine. His website indicates his office has a combined experience of 25 years - based on online comments about staff I would estimate 4/5 staff - so very roughly about 5 years average. His agency also was only started about one year before COVID. This makes sense. A very young staff used to dealing with customers in an impersonal way - a number versus a client - once a mistake is made they don't know how to handle it unless it fits into their system. Dakota, I really do hope you succeed - as a business owner I love the entrepreneurial spirit - but think long and hard about your decisions - maybe back to your first job when you were taught how to treat customers. EDIT: Dakota Andrews responded to this review, indicating they advised me to pay insurance before the policies were combined. This is incorrect. I was SPECIFICALLY advised on two occasions to wait to pay the bill until they were combined. This was specifically from Olivia's directions - Dakota's wife. You can now add lying to the list of unprofessional acts this agency has committed. Additionally they DID NOT notify me of their mistake in dropping the wrong vehicle - it was only discovered AFTER State Farm informed the NC DMV that I had a lapse - due to SF's mistake - and I received a letter from the NC DMV with a fine. Additionally I did not yell at Dakota on the phone - he raised his voice and then hung up - it was obvious he did not want to deal with a mistake made by State Farm. As a business owner for over 25 years this was the most unprofessional interaction I have encountered. Dakota - the way you treat customers must be due to your youth and inexperience - a word of advice - its not the mistakes you make - its how you try to resolve them that matters - and you failed miserably in this case."

"Olivia, Jacqi and Dakota have helped me many times throughout the process of purchasing home owners policies and umbrella policies. Amazing team with a great response time, would recommend anytime!"

"Jacqi was excellent!! Was very helpful and made my experience very easy and comfortable!!"

"After talking to the agent several times, Jacqi insured me that l was coverage and everything went through with no problem, then three weeks later got a phone call from her saying the company has drop three cars from full coverage to liability, two out of the three cars is new. This lady text and called me for months to get insurance with this company. I should have trusted my quilt and keep what l had. I was at work when l received this news, then in a flight and fight mode to get these new cars with full coverage. Never again with this company 😒. Please don't trust them!!!"

"Jacqi was incredibly helpful. She made the whole process easy. I will recommend her to all my friends!"

"Jaqcqi was the best and very helpful thanks"

"I would like to thank Jacqi for her awesome customer. I was with another insurance when she initially came to me. 2 months later I changed my mind and switched insurances because of her awesome customer service. Thanks for everything!"

"James was very helpful & made the process super easy. Definitely recommend. Thank you James."

"I was very pleased with the help I received was outstanding!"

"Jacqi was incredibly easy to work with and a pleasure to have assist me in getting enrolled in my new policy! 😊"

"Thank you Olivia for outstanding customer service. I was able to get affordable car insurance at a lesser rate than I have been previously paying for. Thanks for breaking down and explaining the options to me. I will definitely refer State Farm to others."

"As I went online to explore my options, I quickly got hit by many robot calls. Then a nice lady named Jacqii called and left a human message. I don't like robots. I returned her call and was so impressed with her thoroughness , kindness and patience with me ; trust me when I say that it's not easy to be patient with me. Thanks"

"Great help"

"Jaqui was nothing but amazing great customer service"

"They gave me the best quote for my rental insurance and life insurance I will definitely recommend them to anyone and the customer service was good"

"I just set up new auto and home insurance policies with Dakota Andrews - State Farm. I worked with James Stepp Jr. throughout the process. James is helpful, knowledgeable, and personable. He answered all of my questions and stayed in contact during the entire process. This has been an outstanding experience."

"Jacqi was great! She was very helpful with getting me a good deal for my insurance and answered all my questions. Thank you for you help Jacqi!"

"Very nice and pleasant. Jackie took the time to transfer my insurance info. Thanks for your help."

"Dakota was very patient with me it took months for me to actually chose a plan he contacted me often to set it up and waited until I was ready now I have life insurance policy renters insurance and driver's insurance for a very low price he's awesome"

"Saved a lot of money by switching my insurance to Dakota Andrew's State farm! Jacqi was very polite, helpful and knowledgeable. I appreciate it very much!"

"Jacqui was great in helping me get a lower quote than what I was paying with my prior car insurance company. She was nice and helpful."

"Dakota was great. Very informative and knowledgeable. I am very satisfied with and comfortable with my policies. Thankyou."

"Olivia was amazing!! Thank you!"

"My agent is Jacqi and she was wonderful. When she originally reached out I wasn’t in a position to switch insurance, but she followed up with me a few months later and got me down to a much more reasonable price. I am super grateful to her!"

"They helped me out when I was Traveling, I was able to get basically everything done with a phone cal and a few texts. All while catching flight! Definitely appreciate the urgency and care to make sure I was covered. 10 out of 10 recommend."